BellaWraps supply Wraps, Shrugs,  Stoles, Shawls, Bags and more, to enhance any outfit

 

Contact
support@bellawraps.com
  0845 299 7683

 


 


 
 

    
    
  Frequently Asked Questions ...                        

  
     How do I order from BellaWraps?

 


To order any product in our Store simply click on either the image or "Details/Colours>" by each item, which will lead you directly to the Product page.    Select the options needed for the chosen item then simply click "Add to Cart", which will transfer you to our secure payment processor, PayPal, where you can safely make your payment either using your credit/debit card or your PayPal account.   Please note that orders are not accepted by phone - just online.
 

  
     Can I see a sample of the fabric used?
 


Yes.  We think it is often advisable to request a swatch of the fabric used, as digital photograhy and display hardware do have limitations.   Simply contact us via Swatches or ring 0845 299 7683 telling us which fabrics you would like to see and provide your postal details and email address.   Up to 5 swatches will then be sent to you via First Class post, free of charge, so that you can be completely reassured that the fabric is suitable for your needs, before ordering.
 

 
     Can I call to see the Wraps you sell, before buying?
 


No, our premises are not open to the public - we run the business solely online in order to cut out overheads, as detailed on About but we encourage all visitors to our website to request fabric Swatches before purchasing, to ensure that the fabric chosen is suitable.
 

 
     Can I speak to someone about a query?
 


Due to pressure of work, we always prefer to answer queries via email rather than phone.   It is therefore much quicker and easier for you to detail your query via email to ssupport@bellawraps.com and we will get back to you at our earliest opportunity.
 

      
     Can I buy extra fabric to trim other items to match my Wrap?

 


We do not sell fabric by the metre but sometimes can provide smaller-sized pieces from off-cuts.
 

     
     Can I enter different billing and shipping addresses?

 


Yes.  At Checkout you will be able to enter an alternative Shipping Address, should you wish the Order to be delivered  to a different address to your Billing/Contact Address.    You can also add a short message at Checkout for the recipient.
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     Which payment methods do you offer?

 


Products can be bought through our secure payment processor PayPal, using all major credit/debit cards,  You do not need to be a PayPal account holder to use the system.
 

 
     Do you deliver worldwide?
 

 
Yes, we deliver worldwide via Tracked Delivery, requiring signature by the recipient.
 

  
     What happens after I place my order?
 


As soon as you have paid for your goods, you will receive an emailed receipt for your payment and summary of your Order from PayPal, our payment processor.    When your Order has been processed, you will receive an email from BellaWraps, showing date of despatch and giving an expected delivery date at your address, plus another email from PayPal confirming shipment.

 

  
     When will I receive my order?
 


When your order has been processed (normally within 48hrs), you will receive an email stating the despatch date and expected date of arrival to you.   UK deliveries are usually received within 3/5 working days from the date of ordering, overseas deliveries taking 7/10 working days.   Urgent orders can be placed using an alternative delivery method on the Special Delivery file.  Please note that Next Day orders must be received by 09.30am otherwise will be shipped on the following working day.
More info

  
     Can I return or exchange an item?
 


We know that sometimes purchases don't go to plan.  If a customer wishes to return an item for Exchange, In-Store Credit or Refund, they should follow the guidance given in our Returns Policy, within 7 working days of receipt   


More info

 

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